Rules of the invictus loyalty program
INVICTUS LOYALTY PROGRAM RULES
- GENERAL PROVISIONS
1.1. These Invictus Loyalty Program Rules form an integral part of the Public Offer for access to fitness services under the “Invictus”, “Invictus Fitness”, “Invictus Go” and “Invictus Girls” brands and establish the procedure for customer participation in the loyalty program, the conditions for assigning and changing statuses, and the procedure for granting discounts, bonuses and other privileges.
1.2. The loyalty program operates under the name “Invictus Loyalty Program”, unless another name is specified in the mobile application, advertising materials, internal documents of the Program Operator or the terms of a specific promotion.
1.3. The Program Operator is GoPass Platform Limited Liability Partnership.
1.4. The Program Operator administers the Program and maintains records of statuses, active months, bonuses, privileges and other data related to a customer’s participation in the Program.
1.5. The Program Operator is not the provider of fitness services under the Public Offer, unless expressly stated otherwise in the individual terms of service, payment documents or other documents confirming the provision of services by a specific legal entity.
1.6. Fitness services are provided by the relevant clubs operating under the brands of the Invictus network. Such clubs apply the Program in respect of the discounts, bonuses, privileges and other benefits provided for by these Rules.
1.7. The Program operates in the Republic of Kazakhstan, the Kyrgyz Republic and the Republic of Azerbaijan.
1.8. Individual terms of the Program shall be applied in each country subject to the applicable laws of that country, including mandatory requirements relating to consumer protection, advertising, promotional activities, personal data, payments and other matters.
1.9. If any provision of these Rules cannot be applied in a particular country due to mandatory legal requirements, such provision shall apply to the extent it does not conflict with applicable law, or shall be replaced by the Program Operator with a provision that is as close as possible in economic and legal substance.
1.10. Participation in the Program is automatic and does not require separate registration, submission of an application, execution of a separate consent or any other additional action, unless otherwise provided by the terms of a specific promotion, the functionality of the mobile application or applicable law.
1.11. By accepting the Public Offer, purchasing a membership, subscription or other club membership product, using the Invictus network mobile application, or using Program benefits, the customer confirms that they have read these Rules and accepts the terms of participation in the Program.
- TERMS AND DEFINITIONS
2.1. Program means the Invictus loyalty program providing for the assignment of statuses and the granting of discounts, bonuses, privileges and other benefits to customers in accordance with these Rules.
2.2. Participant means a customer who has accepted the Public Offer and is eligible to participate in the Program in accordance with these Rules.
2.3. Active Month means a calculation month of club membership taken into account for the purpose of determining a Participant’s status in the Program.
2.4. Anchor Date means the activation date of a membership or subscription from which Active Months are calculated.
2.5. Status means a Participant’s level in the Program, determined by the number of Active Months and other conditions of these Rules.
2.6. Club Tier means the category of an Invictus network club that determines the club level and the conditions for applying statuses, discounts and privileges. The following Club Tiers apply within the Program: Comfort, Business and Signature.
2.7. BChK means a former club member, i.e. a customer who has not renewed club membership within the time limits established by these Rules.
2.8. Bonuses means notional Program units credited to a Participant for activity, purchases or other actions determined by the Program Operator and used exclusively in accordance with these Rules.
2.9. Privileges means additional benefits granted to a Participant depending on their Status and fulfilment of the conditions of these Rules.
- PROGRAM PARTICIPANTS
3.1. A customer becomes a Participant in the Program if the customer:
3.1.1. has purchased a membership or subscription for a term of 1, 3, 6 or 12 months;
3.1.2. has an active club membership;
3.1.3. has BChK status, if such status is recorded by the Program Operator in the information system;
3.1.4. meets any other conditions established by these Rules.
3.2. The following do not entitle a customer to participate in the Program and are not taken into account when calculating Active Months:
3.2.1. single visits;
3.2.2. guest visits;
3.2.3. Rabbit Hall visits;
3.2.4. other services not expressly classified by the Program Operator as club membership products participating in the Program.
3.3. Participation in the Program is personal. Status, Active Months, Bonuses and Privileges may not be sold, assigned, gifted, transferred to third parties or used by another person, except as expressly provided by these Rules.
3.4. The Participant is solely responsible for keeping their contact details up to date, maintaining the accuracy of their account in the mobile application and complying with the Public Offer, Club Rules and these Rules.
- CLUB TIERS
4.1. Invictus network clubs are divided into the following Club Tiers for the purposes of the Program:
4.1.1. Comfort;
4.1.2. Business;
4.1.3. Signature.
4.2. Club Tier allocation is maintained in the Program Operator’s information system, including the Entryx system or any other accounting system used by the Program Operator.
4.3. The Program Operator may change the allocation of clubs among Club Tiers, including in connection with the opening of new clubs, changes in club format, renovation, changes in the scope of services, commercial policy or other operational conditions.
4.4. A change in a club’s Club Tier applies prospectively and does not deprive the Participant of services already paid for within the current paid period.
- PARTICIPANT STATUSES AND DISCOUNTS
5.1. The following Participant Statuses are established under the Program:
Start — first membership, first subscription or BChK status;
Silver — 5 or more Active Months;
Gold — 11 or more Active Months;
Platinum — 23 or more Active Months;
Diamond — 35 or more Active Months.
5.2. A Participant’s Status is upgraded automatically upon reaching the relevant number of Active Months, unless otherwise provided by the technical rules of the information system or the terms of a specific promotion.
5.3. A Participant’s Status entitles the Participant to the following discount when purchasing an annual membership:
Start — 7%;
Silver — 10%;
Gold — 13%;
Platinum — 15%;
Diamond — 20%.
5.4. A Status discount applies exclusively to the purchase of an annual membership.
5.5. A Status discount does not apply to subscriptions, 1-, 3- or 6-month memberships, single visits, guest visits, additional services, goods, personal training sessions, training packages, Rabbit Hall or other services, unless expressly provided otherwise by the Program Operator.
5.6. Holding a Status does not guarantee that the membership price will remain unchanged. Unless otherwise provided by the terms of a specific offer, the discount applies to the price of the annual membership in effect at the time of purchase.
5.7. A Status discount may not be paid in cash, exchanged for Bonuses, compensated, transferred to third parties or used after the Participant ceases to be entitled to the relevant Status.
5.8. The right to apply a Status discount when purchasing an annual membership arises only during the specified period before expiry of the Participant’s current club membership (the “Eligibility Window”), and in the other cases expressly provided for in this clause.
5.8.1. for an active annual membership — no earlier than 90 calendar days before its expiry date;
5.8.2. for an active 6-month membership — no earlier than 60 calendar days before its expiry date;
5.8.3. for an active 3-month membership — no earlier than 30 calendar days before its expiry date;
5.8.4. for an active 1-month membership — no earlier than 14 calendar days before its expiry date;
5.8.5. for an active open-ended subscription — at any time while such subscription remains active;
5.8.6. if the Participant has no active membership or subscription — without restriction by the Eligibility Window.
5.9. Before the Eligibility Window established by clause 5.8 of these Rules begins, the Status discount does not apply to the purchase of an annual membership.
5.10. The Privileges provided for in Section 7 of these Rules are credited simultaneously with the application of the Status discount when purchasing an annual membership. If an annual membership is purchased outside the Eligibility Window without a Status discount, the corresponding freeze days and guest visits are not credited.
5.11. The Eligibility Window values for 6- and 3-month memberships specified in clauses 5.8.2 and 5.8.3 of these Rules are the Program’s current settings and may be adjusted by the Program Operator as part of the technical configuration of the mechanism. The current Eligibility Window is determined by the Program Operator’s information system and displayed in the mobile application.
- PROCEDURE FOR CALCULATING ACTIVE MONTHS
6.1. Active Months are calculated from the Anchor Date.
6.2. The first Active Month is credited one calendar month after the activation date of the membership or subscription.
6.3. Subsequent Active Months are credited monthly provided that the club membership remains active and there are no grounds for suspending such accrual.
6.4. Active Months continue to accumulate if the period between expiry of one membership or subscription and activation of the next membership or subscription does not exceed 60 calendar days.
6.5. If the break between club memberships exceeds 60 calendar days, the Participant’s Status is changed in accordance with Section 10 of these Rules.
6.6. Active Months are not credited during a club membership freeze period.
6.7. When a freeze is applied, the Anchor Date is shifted by the number of freeze days, unless otherwise provided by the technical capabilities of the accounting system or the terms of a specific tariff.
6.8. If a Participant has concurrent memberships or subscriptions, Active Months for each membership or subscription are recorded separately.
6.9. Active Months under concurrent memberships are not aggregated unless expressly provided otherwise by the Program Operator.
6.10. Data in the Program Operator’s information system is the primary source for recording Active Months, Status, Bonuses and Privileges.
6.11. In the event of a technical error, the Program Operator may correct the data following an internal review.
- PRIVILEGES BY STATUS
7.1. Privileges are granted to Participants with Gold, Platinum and Diamond Status only when an annual membership is purchased with the applicable Status discount within the Eligibility Window established by clause 5.8 of these Rules.
7.2. Attaining Gold, Platinum or Diamond Status does not by itself result in automatic crediting of Privileges. Privileges are credited simultaneously with the application of the Status discount when purchasing an annual membership within the Eligibility Window.
7.3. Participants are granted the following Privileges:
Gold:
7.3.1. 7 freeze days;
7.3.2. 1 guest visit.
Platinum:
7.3.3. 10 freeze days;
7.3.4. 2 guest visits.
Diamond:
7.3.5. 20 freeze days;
7.3.6. 3 guest visits;
7.3.7. 1 additional month added to the annual membership.
7.4. Privileges are granted for the duration of the annual membership in connection with which they were credited.
7.5. Unused Privileges are not subject to cash compensation, exchange, refund, transfer to another membership or transfer to third parties, unless expressly provided otherwise by the Program Operator.
7.6. Guest visits are used in accordance with the Public Offer, Club Rules and the internal rules of the relevant club.
7.7. Freeze days are used in accordance with the Public Offer, the terms of the relevant membership, the applicable tariff and the functionality of the mobile application.
7.8. The additional 1 month added to the annual membership for Diamond Status is granted once within the relevant annual membership.
7.9. The additional 1 month added to the annual membership is not subject to cash compensation in the event of early termination, refund, transfer or other termination of the membership, unless otherwise required by applicable law.
- CONDITIONS FOR APPLYING DISCOUNTS, PROMO CODES, INSTALLMENTS, BONUSES AND PRE-SALES
8.1. A Status discount applies only when purchasing an annual membership and subject to compliance with the Eligibility Window conditions set out in Section 5 of these Rules.
8.2. The following combinations are permitted:
8.2.1. Status discount and installment payment;
8.2.2. Status discount and Bonuses;
8.2.3. promo code and installment payment;
8.2.4. promo code and pre-sale;
8.2.5. installment payment and pre-sale.
8.3. The following combinations are not permitted:
8.3.1. Status discount and promo code;
8.3.2. Status discount and pre-sale;
8.3.3. promo code and Bonuses;
8.3.4. installment payment and Bonuses;
8.3.5. Bonuses and pre-sale.
8.4. A Status discount and a promo code are not cumulative. If a Participant is entitled to a Status discount and has a promo code, one of those benefits shall apply at the Participant’s choice or, if no choice functionality is provided, in accordance with the technical logic of the mobile application.
8.5. During general promotions in which the membership price is reduced for all customers or an unspecified group of persons, the Status discount and Bonuses do not apply to such membership unless expressly stated otherwise in the promotion terms.
8.6. The Program Operator may establish separate rules for the application of discounts, Bonuses, promo codes, installment payments and pre-sales for specific clubs, Club Tiers, sales periods, promotions and special offers.
8.7. Such special terms are communicated to customers through the mobile application and/or the official social media pages of the club, the Invictus network or the Program Operator.
8.8. If the technical system does not permit several benefits to be applied simultaneously, the benefit available in the system at the time of purchase shall apply, unless otherwise separately agreed with the club.
- BONUSES
9.1. Bonuses may be credited to a Participant for activity, purchases, renewal of club membership, participation in marketing activities and other actions determined by the Program Operator.
9.2. Bonuses may be used by a Participant for subsequent purchases in the manner and within the limits established by the Program Operator, the mobile application, the terms of a specific promotion or the club’s internal rules.
9.3. Bonuses are notional units of the Program and are used exclusively within the Program to obtain a discount, reduce the cost of subsequent purchases or receive other benefits provided by the Program Operator.
9.4. In the Republic of Kazakhstan, Bonuses are not money, electronic money, a means of payment, a security, a financial instrument, a deposit, an advance, a prepayment or an independent proprietary claim against the Program Operator or a club.
9.5. In the Kyrgyz Republic, Bonuses are not money, electronic money, a means of payment, a financial instrument, a deposit, an advance, a prepayment or an independent proprietary claim against the Program Operator or a club.
9.6. In the Republic of Azerbaijan, Bonuses are not money, electronic money, a means of payment, a financial instrument, a deposit, an advance, a prepayment or an independent proprietary claim against the Program Operator or a club.
9.7. Bonuses may not be exchanged for cash or non-cash funds, refunded, compensated, sold, assigned, gifted, transferred to third parties, inherited or used outside the Program.
9.8. The Program Operator may establish an expiration period for Bonuses. Upon expiry, unused Bonuses are cancelled without compensation.
9.9. In the event of a refund, termination of an agreement, cancellation of a purchase, recognition of a transaction as erroneous or abuse of the Program terms, the Program Operator may cancel Bonuses credited for the relevant purchase or action.
9.10. If Bonuses were used for a purchase that is subsequently cancelled or refunded, the procedure for restoring or cancelling the Bonuses shall be determined by the Program Operator taking into account applicable law and the technical capabilities of the system.
9.11. The Program Operator may temporarily restrict the crediting or redemption of Bonuses if a technical error, suspicious activity, abuse, or a violation of the Public Offer, Club Rules or these Rules is identified.
- STATUS DOWNGRADE AND BChK STATUS
10.1. If a Participant does not renew club membership within the prescribed period, the Participant may be assigned BChK status.
10.2. The periods for transition to BChK status depend on the Participant’s current Status:
Start — 60 calendar days;
Silver — 60 calendar days;
Gold — 120 calendar days;
Platinum — 180 calendar days;
Diamond — 240 calendar days.
10.3. Upon transition to BChK status, the Participant’s Status is reset to Start, unless otherwise provided by special terms of the Program Operator.
10.4. If the break between club memberships exceeds 60 calendar days, the Participant’s Status is downgraded by one level.
10.5. When the Status is downgraded, the Participant’s Active Months are reset to the minimum value required for the new Status.
10.6. If the break continues, the Status shall be further downgraded every subsequent 60 calendar days until Start or BChK status is reached.
10.7. A Status downgrade does not create an obligation for the club or the Program Operator to compensate the Participant for any lost discount, Bonuses, Privileges or other benefits, unless otherwise required by applicable law.
- TRANSFER BETWEEN CLUB TIERS
11.1. When a membership or subscription is purchased at a club in another Club Tier, the Participant’s Status is downgraded by one level, regardless of whether the transfer is to a higher or lower Club Tier.
11.2. For the purposes of this Section, a transfer between Club Tiers means the purchase of club membership at a club belonging to another Club Tier: Comfort, Business or Signature.
11.3. Participants with Start Status, as well as customers with BChK status, lose their previously applied Status and the right to the corresponding discount when purchasing club membership in another Club Tier, if such right was available in the system.
11.4. After a transfer between Club Tiers, further accumulation of Active Months is carried out in accordance with the new Club Tier and the terms of the purchased club membership.
11.5. The Program Operator may establish exceptions to the rules on transfers between Club Tiers for specific promotions, corporate programs, special offers, technical migrations of customers between clubs or other cases determined by the Program Operator.
- MEMBERSHIP TRANSFER
12.1. When a membership is transferred to another person, the transferring person’s Participant Status, Active Months, Bonuses and personal Privileges do not transfer to the recipient of the membership.
12.2. The recipient of a transferred membership begins participation in the Program with Start Status, unless expressly provided otherwise by the Program Operator.
12.3. The transferring person retains their Status, discount and Privileges within the limits of these Rules unless the transfer causes the grounds for retaining them to cease.
12.4. Privileges associated with a transferred membership may be cancelled or retained depending on the technical logic of the system, the terms of the specific membership and the decision of the Program Operator.
12.5. A membership transfer is carried out in accordance with the Public Offer, Club Rules, the terms of the relevant tariff and the current price list.
12.6. The same Participant may transfer their membership to another person no more than once during any 12 consecutive calendar months. This period is calculated from the date of that Participant’s most recent membership transfer.
- PERSONAL DATA AND PROGRAM RECORDS
13.1. For participation in the Program, the Program Operator and clubs process the Participant’s data to the extent necessary for administration of the Program, including identification data, contact details, purchase data, club membership data, membership and subscription validity periods, Active Months, Statuses, Bonuses, Privileges and the history of their use.
13.2. Personal data is processed for the following purposes:
13.2.1. identification of the Participant;
13.2.2. recording Status and Active Months;
13.2.3. crediting and redeeming Bonuses;
13.2.4. granting discounts and Privileges;
13.2.5. administration of club membership;
13.2.6. performance of the Public Offer and these Rules;
13.2.7. compliance with applicable law.
13.3. Data may be transferred between clubs, the Program Operator, IT operators, payment organizations and other engaged parties to the extent necessary for operation of the Program, performance of the agreement and compliance with applicable law.
13.4. Participation in the Program is automatic. Personal data for Program purposes is processed on the basis of acceptance of the Public Offer and these Rules, the Personal Data Processing Policy, consents provided by the Participant when using the mobile application, and other grounds provided by applicable law.
13.5. Withdrawal of consent to personal data processing, or inability to process data necessary for recording Status, Bonuses and Privileges, may make further participation in the Program, crediting of Bonuses, application of discounts, granting of Privileges and correct recording of Status impossible.
13.6. The procedure for processing, storing and protecting personal data is determined by the Public Offer, the Personal Data Processing Policy, applicable law and the Program Operator’s internal documents.
- AMENDMENT AND TERMINATION OF THE PROGRAM
14.1. The Program Operator may amend these Rules, the conditions for crediting Active Months, discount rates, the list of Statuses, Bonuses and Privileges, the rules for their application and other terms of the Program.
14.2. Amendments apply prospectively and do not affect any already paid service period, unless otherwise required by applicable law or resulting from a technical impossibility of providing the relevant benefit.
14.3. Information about amendments to these Rules, Program terms, Statuses, discounts, Bonuses, Privileges and other benefits is communicated to Participants by posting the relevant information in the Invictus network mobile application and/or on the official social media pages of the club, the Invictus network or the Program Operator.
14.4. Posting information in the mobile application and/or on official social media pages constitutes proper notice to Participants of changes to the Program, unless otherwise required by applicable law.
14.5. The Program Operator may temporarily suspend or terminate the Program in whole or in part, including in a particular country, Club Tier, club, mobile application or in respect of individual benefits.
14.6. Termination of the Program is not grounds for a refund of the cost of a membership or subscription if club membership services continue to be provided in accordance with the Public Offer.
- RESTRICTIONS AND ABUSE
15.1. A Participant is prohibited from using the Program in bad faith, including by:
15.1.1. transferring their Status, Bonuses or Privileges to third parties;
15.1.2. using another person’s account;
15.1.3. making sham purchases or refunds in order to obtain Bonuses or Status;
15.1.4. exploiting technical errors in the system;
15.1.5. circumventing established restrictions on discounts, promo codes, Bonuses, installment payments and promotions;
15.1.6. taking other actions that violate the economic logic of the Program, the Public Offer, Club Rules or applicable law.
15.2. If abuse is identified, the Program Operator may:
15.2.1. cancel Bonuses;
15.2.2. cancel Privileges;
15.2.3. adjust the Status;
15.2.4. refuse to apply a discount;
15.2.5. temporarily restrict participation in the Program;
15.2.6. terminate the customer’s participation in the Program;
15.2.7. apply other measures provided for by the Public Offer, Club Rules and applicable law.
- FINAL PROVISIONS
16.1. These Rules form an integral part of the Public Offer.
16.2. Any matters not regulated by these Rules are governed by the Public Offer, Club Rules, the terms of the relevant membership or subscription, and applicable law.
16.3. In the event of any conflict between these Rules and the individual terms of a specific membership, subscription, promotion or special offer, the special terms shall prevail if they have been expressly communicated to the customer and do not conflict with applicable law.
16.4. The current version of these Rules is posted in the Invictus network mobile application and/or on the official social media pages of the club, the Invictus network or the Program Operator.
16.5. The Participant is responsible for independently monitoring the current Program terms, including Status, Active Months, Bonuses, Privileges, available discounts and restrictions on their application.
16.6. These Rules enter into force on the date specified in this version and remain in effect until amended, cancelled or replaced by a new version.